Clients’ perceptions of nursing care services at selected public health facilities in Namibia: A qualitative study

Abstract

Background: Satisfaction is a subjective phenomenon that is influenced by various contextual factors. In the healthcare sector, establishing a therapeutic relationship with patients is essential for facilitating active, mutual engagement and fostering collaboration. However, patient satisfaction with nursing care services in Namibia remains under-researched.
Aim: The study explored and described clients’ perceptions of nursing care services at selected public health facilities in Namibia.
Setting: The study was conducted at two public health facilities in Namibia.
Methods: An exploratory, descriptive qualitative design was utilised to recruit 13 clients for individual interviews through purposive sampling. Data were collected in 2022 using an interview guide and analysed using Braun and Clarke’s six-step thematic analysis.
Results: Two key themes emerged: (1) nurse–client communication dynamics, encompassing clients’ views on client satisfaction, and (2) innovative client suggestions for enhancing client satisfaction, detailing measures to address identified challenges.
Conclusion: The study’s findings underscore the need to implement targeted training initiatives for nurses and to adopt client-centred care models. Future research should explore client satisfaction through larger cross-sectional or longitudinal studies to inform strategies to enhance client satisfaction with nursing care.
Contribution: The study provides valuable insights into client satisfaction and has implications for nursing practice in Namibia.